Call for assistance at +1(888)-889-2015 OTA. Plans change, and this is true in travel too; so at times, closure on what cancelations and treatment for refunds can be offered by the airline would mean a considerable amount. Avianca Airlines, one of the main airlines of Latin America, has different policies on cancellations and refunds, thus safeguarding passengers’ interests. This guide will discuss all that you need to know about the flight cancellation and refund policy of Avianca Airlines, the eligibility and refund fees, and how to make a refund request.
Cancellation Policy For Avianca Airlines
General Cancellation Policies
Avianca Airlines have various cancellation policies based mainly on the purchased type of ticket, the fare class, etc. Here breaking down the general cancellation process:
- Refundable Tickets: By purchasing a refundable ticket, one can cancel their flight and be eligible for a refund according to the terms set forth by the airline without facing any penalties. Ticket prices are generally on the higher side because travelers will be more comfortable changing their itinerary
- Non-Refundable Tickets: Non-Refundable Tickets: Most Economy Class tickets are not refundable, meaning cancellation will not lead to getting back cash. Depending on the case, a credit voucher for future travel could still be available.
- 24-Hour Grace Period: Avianca Airlines offers a 24-hour cancellation policy for passengers who have booked directly with the airlines. You can cancel your flight within this period provided you booked between 7days from the expected departure date.
Cancellation Policy
Cancellation charges of Avianca vary according to the type of ticket purchased and the time of cancellation being made:
- For Non-Refundable Flights: You would be subject to a relevant cancellation charge-for which you, if you were to cancel the flight, will receive a voucher to be used for travel but with any related charges deducted.
- For Refundable Flights: In case you booked a refundable flight, your ticket will be cancelled and you are going to get your refund, even though some small fees might be charged, if the ticket was purchased as per the special promotional offer.
How to Effect Cancellation of your Flight Reservation
There are a few options available for cancellation of your flight with Avianca:
- Online via the Website: There are a few options available for cancellation of your flight with Avianca:
- Customer Service: You can go to your Avianca account, navigate to Manage My Booking, sign-in, and follow the different steps involved in effecting cancellation.
- Mobile App: With Avianca’s app, you can also manage the booking and cancel the flight using the app’s use feature, allowing you also the convenience of changing as per your desire.
Avianca Airlines Refund Policy
Refund Request
Once you have canceled your flight, and according to your ticket type and reason for cancellation, a refund may be applicable for you. There are various ways to request a Avianca refund.
- Refund for Non-Refundable Tickets: In case a non-refundable ticket has been canceled, money reimbursement cannot be expected; however, a travel voucher to use for future flights could be offered within a particular time frame.
- Refundable Tickets:After purchasing a refundable ticket, you can ask for either a partial or total refund, less any applicable service fees. Refunds will appear to use the same payment method when the refund is filed but may take several weeks to be credited to the account.
Time When Refund is Processed
Refund processing time of Avianca flights varies according to the ticket type and also based on methods of payment:
- Credit Card Refunds: If purchased by a credit card, the refund may take 7-10 days to appear back in the same credit card to which the payment had originally been made.
- Other Forms of Payment: Refunds for reservations made by any other payment method, like bank transfers and debit card payments, might take longer.
How to request for a refund
Here is where the refund request procedure begins with consideration given to refunds in the case of Avianca:
- Log in to Manage My Booking: If you are seeking a refund, go to Avianca’s website, locate your flight, and submit a refund request through the resulting page by clicking the link titled “Refunds”.
- Secondly, Fill out the Refund Request Form: If for any reason you cannot fill a refund request out online, you must complete a form together with all other required details to submit to Avianca’s support team.
- And finally, Reach Customer Service: Another way is to reach Avianca’s customer service for assistance with your refund request.
Special Circumstances for Cancellation and Refunds
Flight Delays or Cancellations by Avianca
If Avianca cancels a passenger’s flight or experiences a considerable delay, compensation or full refunds are issued depending on the situation. Passengers can choose from the following options:
- Rebooking on the Next Available Flight: Passengers can switch onto the next available flight by Avianca at no extra charge.
- Full Refund: If being rebooked happens not to be an option, or if the delay/cancellation takes place is significant (over 3 hours), the passenger will ask for a full refund..
Force Majeure Events
IIn the event of an act of God, strikes, or other events begun by the government generating travel restrictions, Avianca may allow a full refund or rescheduling without penalty, depending on the circumstance.
Tips to Avoid Cancellation Fees
- Secure Travel Insurance: ravel insurance is a great way to protect against unforeseen delays or cancellations, as they can reimburse your plane ticket if cancellations arise for legitimate reasons, such as medical issues or personal emergencies.
- Choose Flexible Fares: If an unfortunate cancellation is a possibility for you, consider investing in flexible fares or refundable tickets that will allow you to cancel later with less onerous penalties.
- Secure it with a Credit Card: Some credit cards provide travel protections, Avianca Airlines including insurance against flight cancellations. Please check with your card provider for benefits.
Conclusion
Knowing Avianca Airlines‘ flight cancellation and refund procedures is important for any traveler to consider. When you understand the particulars surrounding cancellation fees, refund eligibility, and the process of requesting a refund, you will be able to deal with changes to your travel plans better. Be it a refundable or a non-refundable ticket, Avianca flexibly accommodates cancellations and assistance whenever one is needed. Always ensure to check your ticket fare rules, as they impact the ability to cancel and get a refund.
